Job Description

Maintains a safe and comfortable environment for all patients. Manages clerical and customer service duties of the central desk area of the unit. Provides customer service to staff, physicians and patients and their guests by answering questions and providing clerical support. Patient interaction to include physical observation and safety checks, meal assistance, documentation of intake and vital signs.

Education

Position requires a high school diploma or GED.

Registration/Certification/Licensure

None Specified

Experience

• Position requires 1-6 months' clerical experience and/or education through work or school.
• Experience working in a patient-centered environment preferred.
• Experience using or knowledge of electronic medical records, medical terminology, and Microsoft Word and Outlook preferred.
• Clerical healthcare experience a plus.

Other Requirements

• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Ability to maintain professional composure in a stressful environment.
• Ability to professionally communicate with all levels of staff, patients, and their guests by phone and in person.
• Ability to maintain organization of electronic medical records and office documentation.
• Successful completion of Unit Secretary training program.
• Excellent time management and organization skills
• Facilitation of group activities
• One-to-one monitoring as needed
• Other assigned duties

Additional Information

CalvertHealth (CH) offers a comprehensive benefits program designed to enhance the physical, financial, and personal well-being of our employees. Our comprehensive package includes health insurance options for individuals and families, dental and prescription coverage, as well as supplemental vision benefits, all available starting on the first day of the month following your hire date.

• Additional benefits include short-term and long-term disability insurance, Basic Life and Accidental Death & Dismemberment (AD&D) coverage, Supplemental Life insurance, six paid holidays with additional floating holiday, education assistance, free parking, discounted meals, and options for FSA/HSA.
• Paid Time Off (PTO) is accrued hourly each pay period, allowing full-time employees (working 40 hours per week) to accumulate approximately 145 hours of PTO annually. Employees working fewer hours will have their PTO accrued on a pro-rated basis.
• 403(b) Plan with employer match available.

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